Shipping policy


Shipping Locations

Lines That Loop currently ships throughout Australia and New Zealand.

If you're located outside these regions and would like to place an order, please contact us and we'll do our best to assist.

Made to Order

Every Lines That Loop gift is custom-made from your memories.

Because each item is personalised and created specifically for your order, production time is required before dispatch.

Production Time

Please allow 5–10 business days for your order to be designed, produced, quality checked, and prepared for shipping.

During busy periods, production may take slightly longer. Should this occur, we will keep you informed.

Shipping Time

Once your order has been dispatched, estimated delivery times are:

Australia

  • Metro areas: 2–5 business days

  • Regional areas: 3–8 business days

New Zealand

  • 5–12 business days

Delivery timeframes are estimates only and may vary depending on destination, courier operations, weather events, public holidays, and other circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery location.

Most Australian deliveries range between AUD $15 and $20.

Shipping rates for New Zealand will be calculated automatically during checkout.

Tracking Your Order

All orders are shipped with tracking through Aramex.

Once your order has been dispatched, you'll receive a confirmation email containing your tracking details so you can follow your parcel's journey.

Incorrect Shipping Information

Please ensure your delivery information is accurate when placing your order.

Lines That Loop cannot be held responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address details supplied by the customer.

Should a parcel be returned to us due to incorrect address information, additional shipping charges may apply before the parcel can be resent.

Lost or Damaged Parcels

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

Please include your order number and photographs of any damage where applicable. We will work with Aramex to investigate and resolve the issue as quickly as possible.

Delays Outside Our Control

While we strive to meet all estimated production and delivery timeframes, occasional delays may occur due to circumstances beyond our control, including courier disruptions, severe weather events, customs processing, or peak seasonal demand.

We appreciate your patience and understanding should these situations arise.

Contact Us

If you have any questions regarding your order or shipping, please contact us at:

linesthatloop@gmail.com