Refund policy

At Lines That Loop, every item is made to order and personalised specifically for you. Because our products are custom-made, our returns and refunds policy differs from that of traditional retail stores.

Personalised Products

As all Lines That Loop products are custom-made and personalised, we do not accept returns, exchanges, or refunds for:

  • Change of mind
  • Incorrect size selection
  • Customer-provided spelling, wording, or personalisation errors
  • Customer-provided image quality issues
  • Personal preference after an order has been placed

Please ensure all information, photographs, customisation details, and product selections are reviewed carefully before completing your purchase.

Damaged, Faulty or Incorrect Orders

We take great care in creating and packaging every order.

Please inspect your order upon delivery and contact us within 7 days of receiving your parcel if:

  • Your item arrives damaged
  • Your item is faulty
  • You receive the wrong item
  • Your order is significantly different from what was ordered

To report an issue, please email:  linesthatloop@gmail.com

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item and packaging

We will assess the issue and, where appropriate, arrange a replacement, repair, or refund.

Order Cancellations

Orders may be cancelled only before production has commenced.

Once artwork creation, printing, production, or manufacturing has begun, orders cannot be cancelled due to the personalised nature of our products.

If you need to make changes to your order, please contact us as soon as possible after placing it.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

You may be entitled to a replacement, repair, or refund where a product:

  • Has a major fault
  • Is significantly different from its description
  • Is not fit for its intended purpose
  • Arrives damaged due to a manufacturing or fulfilment issue

Where required by law, Lines That Loop will provide an appropriate remedy.

Return Shipping

If a return is approved due to a fault, damage, or an error on our part, Lines That Loop will cover the cost of return shipping.

Returns must not be sent without prior approval.

Any items returned without first contacting us and receiving return instructions may not be accepted.

Refunds

If a refund is approved, it will be processed back to your original payment method.

Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at:  linesthatloop@gmail.com

Contact Us

If you have any questions regarding returns, refunds, damaged items, or order issues, please contact us at:  linesthatloop@gmail.com